Shipping
Where we ship. We ship across the United States and worldwide from New York. US orders over $108 ship free; under $108, a flat $10 shipping applies. International shipping is calculated at checkout.
How long it takes. Orders leave our studio within 2–5 business days. US delivery typically takes 3–7 business days after dispatch; international 7–21 business days depending on destination. Small-batch and made-to-order pieces may need extra time — the product page will always say so.
Tracking. You'll receive an email with tracking as soon as your parcel is on its way.
Address changes. Need to change the delivery address? Email us as soon as possible at hello@scentedstranger.com — once a parcel has shipped, we can't reroute it.
Customs & duties. For international orders, any customs duties or import taxes are the buyer's responsibility.
Small-batch honesty. We blend and pack in small batches. During busy periods (holidays, new releases), dispatch may run a few days behind — we'll always tell you if so.
Our trial logic — the Discovery Set
Every perfume house ships a sample so you can try before opening the bottle. Our equivalent: the Discovery Set. Five scents, three sticks each — try everything at home before committing to full-size boxes. Because scent is personal and incense can't be "unburned," the Discovery Set is the risk-free way in.
Returns
7-day window. You have 7 days from the day your order arrives to request a return.
What can be returned. Only items that are unopened and unburned, in their original packaging. Once a stick has been lit — or a seal broken — we can't resell it, so we can't take it back. This is the nature of incense, and we keep the rule simple and the same for everyone.
What can't be returned.
- Opened, burned, or partially used incense
- Made-to-order and bespoke pieces (final sale — stated on the product page)
- Gift cards
How to return. Email us at hello@scentedstranger.com within 7 days of delivery with your order number. We'll reply with return instructions. Return shipping is paid by the customer.
Refunds. Once your return arrives and we confirm it's unopened, we issue a full refund of the product price to your original payment method within 10 days. Shipping charges are not refunded. If a discount was applied to your order, the refund reflects the price you actually paid.
Wholesale
Wholesale inquiries — please contact us